YUNNAM HAIR CARE Reward Programme is a programme launched to reward customers with Beauty Points (“BP”) on their purchases with YUNNAM HAIR CARE and participation in campaign organised by us (“Programme”).

No, you do not have to. All customer will automatically be a member of ORDINARY tier upon purchasing treatment/product from us. If you are desirous of upgrading to membership of the next prestige, please refer to notice published by us from time to time or to our customer service. Our DIAMOND membership is by way of invitation only.

BP are awarded upon completion of transaction. The number of BP awarded to and redeemed by customer will be reflected in the membership account.

“Completion of transaction” means that:

1. our receipt of your payment for your purchases of our products/treatments;
2. completion of treatments at outlet;
3. our receipt of your submission of WeCare rating; and/or
4. campaign(s) organised by us where it is stated that BP will be awarded.

1. You may use earned BP to redeem items listed in the BP catalogue provided that you have accumulated the necessary BP to redeem against the redemption value of the BP Items.
2. We will publish the BP Catalogue which will list all the BP Items, together with the number of BP required for redemption of each of the BP Items.
3. BP may not be redeemed until they have been allocated by us.
4. All BP Items featured in the BP Catalogue are available while stocks last and we reserve the right to withdraw and/or replace any BP Items with a substitute of equal monetary value featured in the BP Catalogue, and/or change the BP required for redemption at any time.
5. We reserve the right to cancel your request for redemption of any BP Items if there is a manifest and/or unintended error in the BP Catalogue. You will be notified of the cancellation.
6. BP Items:
   1. are strictly non-returnable and non-exchangeable for other BP Items, cash or credit under any circumstances;
   2. may not be suitable for your hair, skin or health condition, please read carefully the description accompanying the BP Items;
   3. do not have a “trial period” (i.e not intended for trial); or
   4. may be subject to further terms and conditions as listed in the BP Catalogue.
7. Any additional transportation, delivery charges or other arrangements made in connection with any BP Items will be your sole responsibility.

“BP Items” refer to all items, which may include treatments and products, that are made available for redemption in the BP Catalogue.

Upgrading of membership can be done as long as there are sufficient BP for the redemption of the upgrade. The new membership shall be effective immediately on the day of redemption and will be valid for 1 year from the date of commencement of the new membership.

In the event a redemption is made for the purpose of upgrade of membership from SILVER tier to GOLD tier or PLATINUM tier prior to the expiry of the 1 year validity period of the SILVER tier, we will credit the remaining balance BP points used by you for the initial upgrade from ORDINARY to membership of the next prestige in the way as illustrated below.

ILLUSTRATION:

The remaining unutilised validity period of the SILVER tier will be divided by the BP used to upgrade from ORDINARY tier to SILVER tier, and the resulting calculated BP will be credited to your member account.

Unfortunately, downgrading of membership is not allowed.

Once a redemption has been accepted by the Company, it cannot be reversed, cancelled, amended, returned or exchanged.

Diamond membership shall lapse if customer has been inactive for the past 2 years (based on customer's last date of visit to our outlet for treatment OR last date of product purchase).

Inactive means that you have not made any fresh purchases of treatments/products from us in the aforementioned time period.

The Programme is open to anyone accepted by us as customer.

We reserve the right to suspend, disqualify and/or exclude anyone from participating in the Programme.

No. The BP accumulated is limited to be used at YUNNAM HAIR CARE outlets in Malaysia only.

Yes. Except for ORDINARY tier and DIAMOND tier, membership will only be valid for 1 year from date of registration or renewal. Upon renewal, the renewed membership will be valid for 1 year from the date of renewal.

Please refer to the table below the types of memberships tiers, and the requirements and benefits of each tier. Please note that we reserve the right to delete or amend any of the items listed in the table at our sole discretion.

All BP shall be cancelled and zeroized if customer does not visit our outlet for treatment or make any purchases for more than 2 years from the date of last visit or last purchase.

No. BP cannot be transferred or exchanged for cash.

Each member is entitled to ONLY one Programme account tag under the customer’s identification only.

You can check the BP balance at

Members App: Yun Nam HC (MY)

Counter at YUNNAM HAIR CARE outlet

We are not responsible for any delay in the posting of transactions which may result in a delay in the accrual of BP.

No, there is no limit to the number of BP that you can accumulate.

You may write in to our customer service at feedback@yunnamhc.com.my for assistance.

The Company will be entitled to claw back from the customer's BP account any BP already credited in respect of refunded purchases. BP balance will be deducted for the refund where the computation of the deduction will be based on current membership's BP factor.

When there is insufficient BP to offset the refund, current membership will be revoked. Membership credit arising from this will be credited to compute the final BP balance.

Customer may continue to earn fresh BP by making payment for purchases of our treatments/products or visit us for treatment or participate in WeCare rating survey even if the final BP balance is negative. The fresh BP earned will be offset against the negative balance.

Upon full refund, customer membership will be terminated. Any unused BP shall be automatically cancelled and no longer be available for redemption.

Upon termination of this account for whatsoever reason, any unused BP shall be automatically cancelled and no longer be available for redemption.