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Find answers to commonly asked questions about hair and scalp concerns, treatments, consultations, appointments and customer care.

Hair & Scalp Concerns ↓ The Right Solution ↓ Results & Maintenance ↓ Offers & Outlets ↓ Customer Care ↓
GETTING TO THE ROOT OF THE PROBLEM

Hair & Scalp Concerns

Understand common hair and scalp concerns, their causes, and how they can affect hair health and growth.

It is normal to lose around 50 to 100 hairs a day as part of the natural hair growth cycle. However, if you notice a lot of hair falling out, more hair loss than usual, thinning hair, a receding hairline, or a more visible scalp, it may be a sign of hair loss that needs attention.
Common reasons for losing more hair than usual include stress, hormonal changes, aging, nutritional deficiencies, illness, medications, and scalp conditions. If hair keeps falling out, your hair is becoming thinner, or you notice more scalp showing, it may be a sign of a hair loss concern.

Scalp conditions such as dandruff, oily or dry scalp, scalp inflammation, fungal infections, psoriasis, and hair product buildup can contribute to hair loss or increased hair shedding. Symptoms such as itchy scalp, flaking, redness, excessive oiliness, or scalp irritation may indicate a scalp concern that needs attention.

You don’t need to wait until you have noticeable hair loss to start caring for your hair and scalp. If you notice more hair falling out than usual, thinning hair, a widening parting, or more scalp showing, it’s worth paying attention early. Even without obvious hair loss, prevention is always better than cure as regular hair and scalp care can help maintain healthy-looking hair and scalp.
Hair loss can affect men and women differently. Male Pattern Hair Loss commonly appears as a receding hairline or thinning crown, while Female Pattern Hair Loss more often causes overall hair thinning or a widening parting. Genetics, hormones, ageing, stress, and scalp health can contribute to hair loss in both men and women.
PERSONALISED CARE FOR HEALTHIER SCALP & HAIR

The Right Solution

Discover how Yun Nam Hair Care and Jonsson Protein's customised treatments can help address any hair and scalp concerns.

You can expect a professional scalp analysis to understand your individual concerns, such as hair fall, hair loss, dandruff, dry or itchy scalp, and scalp inflammation.

Based on your scalp and hair condition, our consultants will recommend a personalised hair growth treatment suited to your needs, helping you take the right steps towards healthier-looking hair and scalp.
After a thorough assessment of your hair and scalp, our professionally trained consultants will recommend the most suitable treatment for your needs, whether it’s our Herbal Hair Growth Treatment or Protein Hair Growth Treatment.
The key difference lies in the approach and ingredients used. Our Herbal Hair Growth Treatment uses a blend of premium herbal ingredients to support scalp health and hair growth, while our Protein Hair Growth Treatment uses hydrolysed proteins to help strengthen and nourish the hair.
No, you don’t need to wait until you have severe hair loss before starting our treatments. Early hair and scalp care can help address concerns such as excessive hair fall, thinning hair, or scalp issues before they become more noticeable. Even if you have minimal or no hair loss, taking proactive steps to maintain a healthy scalp and healthy-looking hair can be part of your hair care routine.
No, our Hair Growth Treatments are designed to be natural, effective, painless, and gentle on the hair and scalp.
BREAK FREE FROM HAIR LOSS CONCERNS

Results & Maintenance

Achieve long-lasting results with the right treatment and maintenance plan.

Results can vary depending on your hair and scalp condition, the cause of hair loss, and your individual hair growth cycle. Some people may notice improvements in hair fall, hair thickness, or new baby hair growth with consistent treatment, while more visible hair growth may take longer as hair naturally grows over time.
The number of Hair Growth Treatment sessions you need depends on your hair and scalp condition, the extent of your hair loss, and your individual hair growth cycle. After a thorough scalp analysis, our professionally trained consultants will recommend a suitable treatment frequency and maintenance plan to support healthier-looking hair and scalp.
The duration of Hair Growth Treatment results can vary depending on your hair and scalp condition, hair growth cycle, lifestyle, and ongoing hair and scalp care. Consistent treatment and a suitable maintenance plan can help maintain healthier-looking hair and support your hair growth journey over time.
Yes, continuing Hair Growth Treatments after seeing results can help support ongoing hair and scalp health and maintain healthier-looking hair. As hair growth is a continuous process, our consultants can recommend a suitable maintenance plan and treatment frequency based on your hair and scalp condition.
If you stop your Hair Growth Treatments, your hair and scalp may no longer receive the ongoing care and support provided by the treatment. Since hair growth is a continuous process, maintaining a consistent hair and scalp care routine and following a suitable maintenance plan can help support healthier-looking hair over time.
PLAN YOUR NEXT VISIT

Offers & Outlets

Start planning your journey ahead with our latest offer at an outlet conveniently near you.

Yes, we offer a RM68 first trial Hair Growth Treatment package, available [here], for new customers to experience our professional hair and scalp care.

The package includes 2 Hair Growth Treatments, starting with a professional scalp analysis, followed by a personalised treatment based on your scalp condition and hair concerns.

Our treatment pricing may vary depending on your scalp condition and recommended treatment plan. A professional scalp analysis will be conducted first to assess your hair and scalp concerns and recommend the most suitable care.
Yes, you can upgrade your trial to a full treatment package after your session. Our consultants will assess your hair and scalp condition and recommend a suitable treatment plan based on your needs. You are more than welcome to speak to our consultants during your [first appointment] to explore the options available for you.

Yun Nam Hair Care and Jonsson Protein have outlets located strategically across Kuala Lumpur, Petaling Jaya, Bandar Utama, Subang Jaya, Puchong, Klang, Penang, Perak, Melaka, and Johor.

We currently have no outlets in Sabah or Sarawak, but we hope to expand our services there in the future.

Customers can easily locate us by tapping on Waze or Google Maps [here]. Yun Nam Hair Care and Jonsson Protein have 13 conveniently located outlets in Mid Valley Megamall, Sunway Velocity, 1 Utama Shopping Centre, The Curve Damansara, IOI Mall Puchong, NU Empire, The Mines, Bandar Bukit Tinggi 2, 1st Avenue Mall Penang, Sunway Carnival Mall (Seberang Jaya), AEON Kinta City, Mahkota Parade, and Paradigm Mall Johor Bahru.

Customers can conveniently visit our outlets by car, using public transport such as bus, rail, or via popular e-hailing apps including Grab, inDrive, Bolt, AirAsia MOVE, and Maxim.

WE'RE HERE TO HELP

Customer Care & Feedback

Have a concern about a purchase, treatment package or service experience? Our Customer Relation Team is here to help.

If you have any questions or concerns regarding a purchase, treatment package or consultation, please contact our Customer Relation Team by phone at 03-2720 7977 or email feedback@yunnamhc.com.my. We will review your feedback and assist you accordingly.
You may contact our Customer Relation Team by phone at 03-2720 7977 or email feedback@yunnamhc.com.my. We welcome all feedback and will review each matter carefully.
Yes. We encourage customers to contact our Customer Relation Team by phone at 03-2720 7977 or email feedback@yunnamhc.com.my first so that we may understand the situation and seek an appropriate resolution.

To assist us in reviewing your enquiry, please prepare:

  • Your name
  • Contact number
  • Branch visited
  • Date of visit
  • Details of your concern

For customer feedback, concerns regarding purchases, service-related enquiries and requests for case review, please contact:

Customer Relation Team
Phone: 03-2720 7977
Email: feedback@yunnamhc.com.my

CUSTOMER RELATION TEAM

Still need assistance?

Our Customer Relation Team is here to help with your feedback or service-related enquiries.

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